SRM portal: Cannot start transaction for shopping cart -wizard

[former_member205763]

Hello All,

User is not able to access the Shopping cart-wizard in EB portal, user has updated the internet explorer to internet explorer V7 still he is not able to access.

When user clicks on Shopping cart-wizard he gets the following error "Cannot Start Transaction**

*The internet transaction server could not start the transaction "BBPSC02"* .

Please let me know how can I resolve this issue.

Have checked the attributes for this user it is maintained to access portal, all roles are properly assigned.

Thanks.

[Former Member]

I would suggest you check the role assigned to the user (in SU01) to ensure that role has shopping cart wizard transaction. Also is the transaction / service activated, transaction SICF-Maintain services?

[former_member205763]

Issue is resolved.

There were parameters missing in Org structure, hence the user was not consistent in SRM.

Thanks to all for the suggestion.

[ricardo_cavedini]

Hello,

Service BBPSC02 is only not started from portal or you cannot start it as well when using the ITS link?

Are you able to test the service via transaction SICF?

Regards,

Ricardo

[Former Member]

Hi Kartik ,

Try to activate ITS service and check .

Thanks & Regards

Pradeep Kumar Dondeti

[Former Member]

Hi Kartik,

Are you using the Enterprise Portal with SRM 7? If so, you do not need to activate ITS.

Regards,

Nikhil

[former_member205763]

Hi Nikhil,

No its SRM 4.0.