UPGRADE : RFC call to subst_save_upgeval_db failed with key UPDATE_ERROR

[Former Member]

Hello.

We are upgrading our NW 7.01 to NW 7.3 ABAP.

In Postprocessing phase MAIN_POSTP/CREATE_UPGEVAL we encounter the following error:

ERROR: RFC of "subst_save_upgeval_db" failed

key: ERROR UPDATE

message: EXCEPTION UPDATE_ERROR RAISED

Here is the troubleshooting ticket:

This trouble ticket was created by SAPup on 20111125120155

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SAPup broke during phase CREATE_UPGEVAL in module MAIN_POSTP / Post Processing

Error Message: RFC call to subst_save_upgeval_db failed with key UPDATE_ERROR (UPDATE_ERROR): EXCEPTION UPDATE_ERROR RAISED

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Summary of SAPup:

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SAPehpi Release: lmt_002

SAPehpi Version: SAPup release lmt_002 version 41.001

Start Release: 701

Target Release: 730

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Summary of host system details:

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SID: TA1

Host: sapta1

MS Host: sapta1

GW Host: sapta1

Start Path: /usr/sap/TA1/DVEBMGS02/exe

Kernel Path: /usr/sap/TA1/DVEBMGS02/exe

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Summary of operating system details:

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OS Type: Linux X86_64

OS Version: 2.5

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Summary of database details:

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Database Type: ora

Database Version: 11.2.0.2.0

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Summary of RFC details:

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Host: sapta1

GW Host: sapta1

Client: 000

Destination: TA1

Language:

System No.: 02

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here is the PHASES.LOG:

1 ETQ201 Entering upgrade-phase "CREATE_UPGEVAL" ("20111125120352")

4 ETQ399 Set environment for standard connect:

2 ETQ367 Connect variables are set for standard instance access

4 ETQ399 System-nr = '02', GwService = 'sapgw02'

4 ETQ399 Environment variables:

4 ETQ399 dbs_ora_schema=SAPSR3

4 ETQ399 auth_shadow_upgrade=0

1 ETQ200 Executing actual phase 'MAIN_POSTP/CREATE_UPGEVAL'.

1 ETQ399 Phase arguments:

2 ETQ399 Arg[0] = 'STORE_DB'

4 ETQ359 RFC Login to: System="TA1", Nr="02", GwHost="sapta1", GwService="sapgw02"

4 ETQ232 RFC Login succeeded

Do you have anu ideas ?

[Former Member]

The Upgrade directory is a symbolic link.

Modify the parameter DIR_PUT in the DEFAULT.PFL profile file to the physical directory.

[Former Member]

The SAP final post:

Dear customer,

I'm very glad that the issue was resolved.

SAP development support has identify the issue and the issue will be

fixed in the new version of tool.

Best Regards,

Steve Liu

AGS Primary Support, Business Suite & Technology

[nicholas_chang]

Hi,

I'm sorry to post on the answered thread.

However, i just need a quick clarification, you use SAPEhpi instead of SAPUp to upgrade from NW EHP1 to NW730??

[Former Member]

No problem.

I used SAPUP.

Regards.

[Former Member]

Hello, I though so but the upgrade is stuck at this point.

There is no "ignore" option.

How can I skip this step to continue and finish the postprocessing and finalization steps ?

[Former Member]

Hello,

Do you see Repeat the phase option atleast over there? If yes, please give a try.

Thanks,

Siva Kumar

[Former Member]

Hello.

Here what I've got:

Repeat phase

RESTART: Stopped in phase MAIN_POSTP/CREATE_UPGEVAL

choose action: Repeat phase MAIN_POSTP/CREATE_UPGEVAL to continue at the point it stopped

Exit this program

Continue Cancel

If I choose the first action (repeat) it restarts the phase and falls with the same error:

ERROR RFC of "subst_save_upgeval_de" failed

key: UPDATE ERROR

message: EXECUTION UPDATE_ERROR_raised

Continue

Cancel

I'm stuck !

[Former Member]

Hello Yann,

Please try the following.

1. Stop EHP installer

2. Stop SAP and DB

3. Kill old processes and clear shared memory/ipcs.

4. Start SAP and DB

5. Start EHP installer and repeat the phase.

It should now. Good luck.

Thanks,

Siva Kumar

[Former Member]

Hello.

First, thanks for your help.

It didn't work:

1. Stop EHP installer DONE

2. Stop SAP and DB DONE

3. Kill old processes and clear shared memory/ipcs. REBOOT SERVER

4. Start SAP and DB DONE

5. Start EHP installer and repeat the phase.DONE

Same error.

[Former Member]

Hi Yann,

In this case, I would suggest to open a OSS call with SAP.

Thanks,

Siva Kumar

[Former Member]

Hi, we got the same error. Any Solution for this error found?

Thanks and regards,

Matthias

[Former Member]

Hello Matthias.

I'm sorry but not for the moment.

We've opened a message to SAP and they are banging their heads and the wall on this.

They are actually connecting to our système to analyse it.

I thinks that our system is upgraded and operational and that this steps and the those who follow can be ignored but it's not clean till we haven't received the nice window saying "upgrade finished".

Regards.

[Former Member]

"they are banging their heads and the wall on this"

Thank you for your quick response!

So it makes no sense to open another message, it would be nice if you give notice if a solution is found.

Greetings,

Matthias

[Former Member]

Of course.

I'll do.

[Former Member]

Hello SAP find the solution !!!

I've put a symbolic link for my upgrade directory:

lrwxrwxrwx 1 root root 12 Nov 21 16:32 /usr/sap/TA1/upg -> /UPGRADE/UPG

The upgrade doesn't bother until the lasts steps.

I had to change, in the default profile, the parameter DIR_PUT from /usr/sap/TA1/upg/abap to /UPGRADE/UPG/abap

And it worked !

I hope Matthias that it solves your case too.

[Former Member]

Thanks for your replies:

We are in postprocessing upgrade so our release is 730.

Note 1050413: NA: this is not about extraction to BI

Note 827872: NA: not good release: SAP_BASIS 70 700 700

Note 406390: NA: not good release: SAP_BASIS 46 46B 46D

Our ports are SAP Standard:

sapdp02 3202/tcp # SAP System Dispatcher Port

sapgw02 3302/tcp # SAP System Gateway Port

sapdp02s 4702/tcp # SAP System Dispatcher Security Port

sapgw02s 4802/tcp # SAP System Gateway Security Port

sapmsTA1 3602/tcp # SAP System Message Server Port

Note 421558: this not related to mail, not the good release: SAP_BASIS 46 46D 46D

The logs show that there is a network problem but the RFC is on the system it self (upgrade).

How can there be a network problem within the server ?

Edited by: Yann GOFFIN on Nov 25, 2011 3:06 PM

[sunny_pahuja2]

Hi,

You should ignore this error because it is just trying to send your upgrade evaluation.

Thanks

Sunny

[Former Member]

Hello,

As Sunny said, it's just an Upgrade Evaluation report sent to SAP for review as part of post-upgrade phase. Infact you can ignore it.

Thanks,

Siva Kumar

[Former Member]

Hi

Refer SAP Note 421558. These could be caused by network issue

Regards

Ram

[Former Member]

Hi

Use the right port for ur system

Regards

Ram

[Former Member]

Hi

Refer to the notes 1050413,827872 &406390

Regards

Ram

[Former Member]

Here is the dev_rd log:

Fri Nov 25 14:07:04 2011

***LOG S23=> GwIDisconnectClient, client disconnected (020) [gwxxrd.c 10423]

***LOG S74=> GwIDisconnectClient, client disconnected ( sapta1) [gwxxrd.c 10434]

***LOG S0R=> GwIDisconnectClient, client disconnected () [gwxxrd.c 10451]

***LOG S0I=> GwIDisconnectClient, client disconnected ( SAPCPIC) [gwxxrd.c 10464]

*****************************************************************************

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• LOCATION SAP-Gateway on host sapta1.sap.fr.alten.com / sapgw02

• ERROR connection to partner 'localhost.localdomain:0' broken

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• TIME Fri Nov 25 14:07:04 2011

• RELEASE 720

• COMPONENT NI (network interface)

• VERSION 40

• RC -6

• MODULE nixxi.cpp

• LINE 4850

• DETAIL NiIRead: 127.0.0.1:0

• SYSTEM CALL recv

• COUNTER 58

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[Former Member]

Here is the dev_RFC log:

• Trace file opened at 20111125 120341 CET, by disp+work

• Versions SAP-REL 720,0,105 RFC-VER U 3 1276654 MT-SL

======> CPIC-CALL: 'ThSAPCMRCV' : cmRc=20 thRc=223

CPIC program connection ended (read error)

ABAP Programm: SAPMSSY1 (Transaction: )

Called function module: SUBST_SAVE_UPGEVAL_DB

User: DDIC (Client: 000)

Destination: sapta1_TA1_02 (Handle: 1, DtConId: 4ECF634068A02569E1000000AC110812, DtConCnt: 0, ConvId: 27661144,{4ECF6340-68A0-2569-E100-0000AC110812})

EPP TransactionId:

SERVER> RFC Server Session (handle: 1, 27661144, {4ECF6340-68A0-2569-E100-0000AC110812})

SERVER> Caller host:

SERVER> Caller transaction code: (Caller Program: SAPCPIC)

SERVER> Called function module: SUBST_SAVE_UPGEVAL_DB

Error RFCIO_ERROR_SYSERROR in abrfcpic.c : 3712

CPIC-CALL: 'ThSAPCMRCV' : cmRc=20 thRc=223

CPIC program connection ended (read error)

Error RFCIO_ERROR_MESSAGE in abrfcio.c : 1987