How can i make use of the concept functional location and installed base in customer service scenario. The process i need to do for manufacturing business where there are selling to OEM and OEM selling to customer after the installation. So my doubt is when i am getting complaint from End customer i we have no data available what we have is the sold paty (OEM )details. So can i treat the Functional location as the OEM premises and the products i am selling is basically as Equipment and after the sales the equipment need to be installed Functional location through installed base. This is what i understood from the CS technicality. Please correct me if i am wrong.
Thanks in Advance