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Nov 24, 2011 at 07:49 AM

Navigation -> Doubt

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Dear Experts,

I confirm a customer in Interaction Center. When I do this, I see a view in the button with tab links

Notes & Last Interactions. I wanted to know where exactly the call to this navigation made.

I checked the ICCMP_BP_DETAIL/BupaDetail -> Event handler -> On confirm -> I see a call to window's outbound plug

"Interaction History" ->

gr_window->call_outbound_plug( 'interactionhistory' ).

When I check the code there I again see the code

ME->FIRE_OUTBOUND_PLUG( IV_OUTBOUND_PLUG = 'interactionhistory'

IV_DATA_COLLECTION = iv_data_collection ).

I do not know in which outbound plug should I check to see the navigation.

Can you please explain?

Regards,

Kanthimathi