Dear Experts,
I confirm a customer in Interaction Center. When I do this, I see a view in the button with tab links
Notes & Last Interactions. I wanted to know where exactly the call to this navigation made.
I checked the ICCMP_BP_DETAIL/BupaDetail -> Event handler -> On confirm -> I see a call to window's outbound plug
"Interaction History" ->
gr_window->call_outbound_plug( 'interactionhistory' ).
When I check the code there I again see the code
ME->FIRE_OUTBOUND_PLUG( IV_OUTBOUND_PLUG = 'interactionhistory'
IV_DATA_COLLECTION = iv_data_collection ).
I do not know in which outbound plug should I check to see the navigation.
Can you please explain?
Regards,
Kanthimathi