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Wrong Org unit determination when a user is assign to multiple Org unit

Hi Experts,

I have a user who is assigned 3 org units. All the three fall under the same parent of Org unit.

Now when the user logs in & executes the tcode CIC0, she gets a pop up asking to selet a Org unit out of the 3 available option.

No matter what the user selects, system always pick the first Org unit ignoring the selection made by user.

We are using SAP CRM 4.0 win client version.

I went through the below link but this did not have any solution

[Multiple business roles and org data determination;

Please help!!!

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1 Answer

  • Best Answer
    Posted on Nov 23, 2011 at 12:09 PM

    Hello

    In the Interaction Center, the design is performed in order to avoid additional maintenance from the call center agent. Therefore in SAP standard, we choose automatically the first entry, if several org units are determined.

    To change this behaviour you can implement modification explained in [SAP note 487734|https://service.sap.com/sap/support/notes/487734].

    Regards

    Joaquin

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    • Former Member

      Hi Joaquin,

      Thank you for the reply, but i do not want this to enable. This is an additional popup & is already suppressed which not the issue in my case.

      When a user is assigned to multiple Org units, they get a popup asking the user to select the Org they want to login. But no matter what the user selects, the system will assign it to the first Org unit sorted based Org Id.

      Please refer the screenshot

      [http://img213.imageshack.us/img213/989/cic0q.jpg]

      Even if i select the 2nd Org unit, system still selects with the first one

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