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Former Member

Error occurred while getting reports on Blackberry.

We are using BO4.0 mobile service. When I open some Crystal reports in my blackberry I got an error:

u201CAninternal server error occurred while processing the client request. (MOB00082)u201D .

I also noticed,

1. reports which directly connect to the database using sql command are working fine.

2. for some reports having saved data, it could open fine, but if I try torefresh the parameters and get report again error will occur.

3. the webi reports have the same issue.

please help

the following appeared in the logging (Mobi_VMSServer_XX...XX_trace.glf)

java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key 42085_code

at java.util.ResourceBundle.getObject(ResourceBundle.java:384)

at java.util.ResourceBundle.getObject(ResourceBundle.java:381)

at java.util.ResourceBundle.getString(ResourceBundle.java:344)

at com.businessobjects.foundation.exception.ExceptionWorker.initErrorCode(ExceptionWorker.java:415)

at com.businessobjects.foundation.exception.ExceptionWorker.<init>(ExceptionWorker.java:131)

at com.businessobjects.foundation.exception.CheckedException.<init>(CheckedException.java:73)

at com.crystaldecisions.celib.exception.CEException.<init>(CEException.java:98)

at com.crystaldecisions.celib.exception.AbstractException.<init>(AbstractException.java:87)

at com.crystaldecisions.sdk.exception.SDKException.<init>(SDKException.java:156)

at com.crystaldecisions.sdk.exception.SDKException$PageServerError.<init>(SDKException.java:1025)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.PageServerError.GetErrorMessage(PageServerError.java:76)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.SendRequestHelper.sendRequest(SendRequestHelper.java:67)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.sendRequest(CacheReportSource.java:1523)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.getPage(CacheReportSource.java:1036)

at com.businessobjects.mobilebi.server.crystaltranslator.ps.CrystalTranslator.getPage(Unknown Source)

at com.businessobjects.mobilebi.server.crystaltranslator.ps.CrystalPage.loadCrystalPage(Unknown Source)

at com.businessobjects.mobilebi.server.crystaltranslator.ps.CrystalPage.<init>(Unknown Source)

at com.businessobjects.mobilebi.server.crystaltranslator.ps.CrystalReport.getPrivatePageByNumber(Unknown Source)

at com.businessobjects.mobilebi.server.crystaltranslator.ps.CrystalReport.getPageByNumber(Unknown Source)

at com.businessobjects.mobilebi.server.commands.impl.GetReportPageCommand.execute(Unknown Source)

at com.businessobjects.mobilebi.server.commands.impl.dispatch.PropertyFileCommandDispatcher.dispatchMessage(Unknown Source)

at com.businessobjects.mobilebi.server.connector.MessageHandler.received(Unknown Source)

at com.vaultus.common.core.bl.comm.CMSessionReceiveEvent.dispatchInternal(CMSessionReceiveEvent.java:34)

at com.vaultus.common.core.bl.comm.CMSessionDispatchableEvent.dispatch(CMSessionDispatchableEvent.java:91)

at com.vaultus.server.core.CMMessageTask.runInContext(CMMessageTask.java:60)

at com.vaultus.server.core.JobTask.run(JobTask.java:75)

at com.vaultus.server.core.concurrent.Task.run(Task.java:118)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

at java.lang.Thread.run(Thread.java:619)

|49988AEBC37C4723ADE0F9D989CB5110fe30|2011 11 22 09:14:14.897|-0500|>=|W| |Mobi_VMSServer| 7404| 450|Job-74 | ||||||||||||||||||||VMS_SERVER.VDSC_DRIVER_MobileBIConnector||Returning an error to the client. Details:

java.lang.RuntimeException: Information is needed before this report can be processed.

at com.businessobjects.mobilebi.server.crystaltranslator.ps.CrystalReport.getPageByNumber(Unknown Source)

at com.businessobjects.mobilebi.server.commands.impl.GetReportPageCommand.execute(Unknown Source)

at com.businessobjects.mobilebi.server.commands.impl.dispatch.PropertyFileCommandDispatcher.dispatchMessage(Unknown Source)

at com.businessobjects.mobilebi.server.connector.MessageHandler.received(Unknown Source)

at com.vaultus.common.core.bl.comm.CMSessionReceiveEvent.dispatchInternal(CMSessionReceiveEvent.java:34)

at com.vaultus.common.core.bl.comm.CMSessionDispatchableEvent.dispatch(CMSessionDispatchableEvent.java:91)

at com.vaultus.server.core.CMMessageTask.runInContext(CMMessageTask.java:60)

at com.vaultus.server.core.JobTask.run(JobTask.java:75)

at com.vaultus.server.core.concurrent.Task.run(Task.java:118)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

at java.lang.Thread.run(Thread.java:619)

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3 Answers

  • avatar image
    Former Member
    Nov 25, 2011 at 02:59 PM

    we re-installed the server but still have the same issue. we also noticed there is another error:

    |D7AAE0E1036C45EA94842CAAB137950D0|2011 11 25 08:44:37.480|-0500|>=|W| |Mobi_VMSServer| 1092|8129|Job-43 | |4|0|0|0|BIPSDK.EnterpriseSession:getService|vtorbodev02:1092:8129.4:1|-|-|BIPSDK.EnterpriseSession:getService|vtorbodev02:1092:8129.4:1|Cr36auY2UUrBu1kOmdGVKVw3|||||||||com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginSecurityInfo||Bad plugin xml, SI_TOTAL is different from the actual size. SI_TOTAL=11 actual size=10

    |D7AAE0E1036C45EA94842CAAB137950D1|2011 11 25 08:44:37.487|-0500|>=|W| |Mobi_VMSServer| 1092|8129|Job-43 | |4|0|0|0|BIPSDK.EnterpriseSession:getService|vtorbodev02:1092:8129.4:1|-|-|BIPSDK.EnterpriseSession:getService|vtorbodev02:1092:8129.4:1|Cr36auY2UUrBu1kOmdGVKVw3|||||||||com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginSecurityInfo||Bad plugin xml, SI_TOTAL is different from the actual size. SI_TOTAL=11 actual size=10

    |D7AAE0E1036C45EA94842CAAB137950D2|2011 11 25 08:44:37.817|-0500|>=|W| |Mobi_VMSServer| 1092|8129|Job-43 | |2|0|0|0|BIPSDK.InfoStore:query|vtorbodev02:1092:8129.7:1|-|-|BIPSDK.InfoStore:query|vtorbodev02:1092:8129.7:1|Cr36auY2UUrBu1kOmdGVKVw6|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects||continueUnpack(): plugin not found, type=380

    com.crystaldecisions.sdk.exception.SDKException$PluginNotFound: The 380 plug-in does not exist (FWM 02016)

    at com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInterface_aroundBody12(PluginMgr.java:351)

    at com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInterface(PluginMgr.java:1)

    at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.continueUnpackHelper(InfoObjects.java:544)

    at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.continueUnpack(InfoObjects.java:489)

    at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.startUnpack(InfoObjects.java:464)

    at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.startUnpackTo(InternalInfoStore.java:1484)

    at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.startUnpackTo(InternalInfoStore.java:1464)

    at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.unpackAll(InternalInfoStore.java:910)

    at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:944)

    at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:929)

    at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query_aroundBody24(InternalInfoStore.java:798)

    at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query(InternalInfoStore.java:1)

    at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query_aroundBody20(InfoStore.java:175)

    at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query_aroundBody21$advice(InfoStore.java:42)

    at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query(InfoStore.java:1)

    at com.businessobjects.mobilebi.server.utils.enterprise.persistence.GenericListOfDocuments.<init>(Unknown Source)

    at com.businessobjects.mobilebi.server.subscriptions.impl.EnterpriseSubscriptionList.<init>(Unknown Source)

    at com.businessobjects.mobilebi.server.subscriptions.impl.EnterpriseSubscriptionListFactory.getListOfDocuments(Unknown Source)

    at com.businessobjects.mobilebi.server.subscriptions.impl.EnterpriseSubscriptionListFactory.getListOfDocuments(Unknown Source)

    at com.businessobjects.mobilebi.server.utils.enterprise.persistence.GenericListOfDocumentsManager.getListForUser(Unknown Source)

    at com.businessobjects.mobilebi.server.subscriptions.impl.EnterpriseSubscriptionManager.<init>(Unknown Source)

    at com.businessobjects.mobilebi.server.subscriptions.impl.EnterpriseSubscriptionManagerFactory.getManager(Unknown Source)

    at com.businessobjects.mobilebi.server.subscriptions.impl.SubscriptionChecker.<init>(Unknown Source)

    at com.businessobjects.mobilebi.server.subscriptions.impl.EnterprisePublisher.startPublishing(Unknown Source)

    at com.businessobjects.mobilebi.server.connector.CredentialsMessageHandler.received(Unknown Source)

    at com.vaultus.common.core.bl.comm.CMSessionReceiveEvent.dispatchInternal(CMSessionReceiveEvent.java:34)

    at com.vaultus.common.core.bl.comm.CMSessionDispatchableEvent.dispatch(CMSessionDispatchableEvent.java:91)

    at com.vaultus.server.core.CMMessageTask.runInContext(CMMessageTask.java:60)

    at com.vaultus.server.core.JobTask.run(JobTask.java:75)

    at com.vaultus.server.core.concurrent.Task.run(Task.java:118)

    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)

    at java.lang.Thread.run(Thread.java:619

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  • avatar image
    Former Member
    Jan 17, 2012 at 11:27 AM

    I have seen a similar error and a log file generated.

    The only difference was that the sample crystal reports are opening fine.

    While, any webi report created by the user with a single tab, wont ope.

    It fails with the above MOB00082 error.

    However the same webi report does not open from BI launchpad as well. It gives a java plug in error.

    The 380 plugin error in the logs may be related?

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    • Former Member Former Member

      Hi Sajana,

      I am facing the same issue. I am receiving the same error when trying to refresh the data in my WebI report on my iPad. I can login fine and download a report, however its when refreshing the data I get this error.

      I am using the latest version of the SAP BI mobile app and we just upgraded to BOBJ 4.0 SP4 Patch 2. Before this upgrade we were running BOBJ 4.0 SP2 and didn't have this issue. Oddly older reports that were created before this upgrade don't have this issue.

      Any advise would be much appreciated.

      Anthony

  • avatar image
    Former Member
    Jan 25, 2012 at 03:34 AM

    Hi,

    Is there any documentation how to install mobile for BlackBerry for BO XI 4.0

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    • Former Member

      Hi Rama,

      you can go to help.sap.com and download guides avaialble for the same.

      Also, check the support platform guides to make sure that your BB version is compatible so that you do not have any connection issues at later stage.

      Regards,

      atul