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what can solution manger can do for me as a basis,and as a bussiness ?

Posted on Nov 22, 2011 at 12:31 PM 16 Views

dear all ,

i want to know the benefits and the usage of the solution manager?

and what sap solution manger can do for me?

thanks in advance

Mahmoud Younis

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3 Answers

  • author's profile photo Paul Babier
    Paul Babier
    Posted on Nov 22, 2011 at 01:03 PM
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    Hello,

    Why don't you start at the overview link: http://service.sap.com/solutionmanager

    Regards,

    Paul

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  • author's profile photo Jansi Rani Murugesan
    Jansi Rani Murugesan
    Posted on Nov 22, 2011 at 01:15 PM
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    Hi,

    follow this blog Impression of Solution Manager 7.1 by the angel

    Impression of Solution Manager 7.1 by the devil

    Those are interesting ones.

    Thanks,

    Jansi

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2011 at 05:35 PM
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    Hi,

    Solution manager plays a main role in the landscape.

    Using solution manager we can

    1) Generating the installation and upgrade keys.

    2) We can monitor all the satellite systems in the landscape.

    3) Generate the EWA reports.

    4) Service desk configuration.

    5) Change management

    6) CCMS alerts configuration ..... etc

    Please refer below link for more information.

    https://websmp102.sap-ag.de/rkt ->solution manager here you will recive necessary sim files and required documents.

    I hope it will help you.

    Regards,

    Kiran .V

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    • Prakhar Saxena Former Member
      Nov 23, 2011 at 07:28 AM

      Hi

      service desk/support desk/incident management

      Application Incident Management process provides central message management and processing. The Application Incident Management, with its integration of SAP Customer Relationship Management (SAP CRM) IT Service Management, allows us to contact all parties involved in a message. These include all users of the system landscape or your company's solutions, such as employees, customers, consultants or support staff.

      demo is here

      http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/904036f4-58ed-2c10-b0b9-c6c7ca0b5afc

      for other stuff also you can easily click on eLearning on sdn and choose Solution manager to get overview of features and demo etc.

      Hope it clarifies your doubt

      Regards

      Prakhar

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