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Former Member

SAP Charm Email notification problem

Hi Experts,

I have configured Email notification for charm using start condition and smart form emails. Now the problem is when the status changes to for example "To be tested" , the concerned partner function is receiving the email. But when the person changes the status to " Consolidated" , the same partner function is getting an old email saying the correction is in to be tested. It should not happen like this.

ANy help will be greatly appreciated.

Thanks,

Jagadish.

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1 Answer

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    Former Member
    Nov 22, 2011 at 05:59 PM

    Hi,

    well you give not much information about what exactly you have done.

    Did you check your start/schedule-condition? Does the action that sends the email starts in both status?

    Regards

    Daniel

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    • Former Member Jansi Rani Murugesan

      Hi,

      Action merging - Max. 1 Unprocessed Action for Each Action Definition

      Processing time - Processing when saving the document

      Schedule Automatically is ticked.

      Delete processing is unchecked.

      THanks,

      Jagadish.