SRM7 WF Fall Back Agents

[Jon_Rajewich]

I would like to configure the fall back agents for the 'Manager of Manager' shopping cart approval process to be the originating users manager. Not all departments in our organization have multiple levels of management but we would still like a second level of approval when the shopping cart amount is greater than 50K. It works when there are multiple managers defined in the org structure, but I get an Agent Determination error when there is only one manager defined.

Is there a quick way to do this?

Thanks

Jon

[Jon_Rajewich]

Saravanan,

I figured out how to get it to determine the originators first level manager and direct the work item there.

The business requirement is for carts over $50K there needs to be a director level approval. In most cases in our organization, the director is the second level manager so the manager of manager agent determination process works perfect. However some departments have one manager/director and only three employees so there is no organizational second level of approval that can be used. In these cases, the manager is the director and needs to approve the cart twice. Using the fall back agent method seems the best approach for these occurances.

Jon.

[Former Member]

Hi,

The way i undedstand your question is, You still wants to route the workflow to director level even manager and director are same level? if so,configure two process level .. first one is manager level.. second one is manager and director are same level.. if this case you have to write the logic to check whether the org unit manager has one level up.. if no then assign the same one..

Saravanan

[Former Member]

Hi,

The main purpose of this method to assign the SRM WF Administrator if the WF is not determine any approver for the process level in order to not hang the WF.. you are trying to use for something else.. may i know your business requirement?

Saravanan