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Former Member
Nov 21, 2011 at 06:35 PM

UAR email issue

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The role owner receives two mails - one with instruction on general tab in the request and the other as a result of submision from email reminder.

A. mail with instruction on general tab: This mail is having no subject and has a link with the label "View" which is misguiding. It is only when you open the link the instruction comes on the page usnder General instruction tab. When you click on User Access this will give the option to approve or remove the role from user.

B. Submission Mail from email reminder after the job is run shows the content of submission mail configured in email reminder, still the link just display the user with roles assigned and can not be used to aprove or remove roles from user.

I tried to run after removing the insturction url from user review setting, still two mails are sent to role owner for approval request. This time the instruction mail is without any content in the body of General information tab.

Please let me know if you come across this problem and if there is some solution to send one consolidated mail with subject, body and instruction for role owner to complete user access review.