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Crystal 2011 Crashing on Windows 7

Nothing has changed in my environment - have tried on two different machines and these are the errors I keep getting. Am growing frustrated because I lose work - even with Autosave checked to save every 2 minutes.

Anyone else having similiar issues?

Log Name: Application

Source: Application Error

Date: 11/21/2011 8:04:13 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: D3NBLVL1.Horizon.local

Description:

Faulting application name: crw32.exe, version: 14.0.2.364, time stamp: 0x4de99eaa

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x8c8cb8ff

Faulting process id: 0xe04

Faulting application start time: 0x01cca84d1732b34d

Faulting application path: C:\Program Files\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Faulting module path: unknown

Report Id: 4e9d10bf-1441-11e1-9904-00256476526d

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2011-11-21T13:04:13.000000000Z" />

<EventRecordID>10547</EventRecordID>

<Channel>Application</Channel>

D3NBLVL1.Horizon.local

<Security />

</System>

<EventData>

<Data>crw32.exe</Data>

<Data>14.0.2.364</Data>

<Data>4de99eaa</Data>

<Data>unknown</Data>

<Data>0.0.0.0</Data>

<Data>00000000</Data>

<Data>c0000005</Data>

<Data>8c8cb8ff</Data>

<Data>e04</Data>

<Data>01cca84d1732b34d</Data>

<Data>C:\Program Files\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>

<Data>unknown</Data>

<Data>4e9d10bf-1441-11e1-9904-00256476526d</Data>

</EventData>

</Event>

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1 Answer

  • Posted on Nov 22, 2011 at 03:59 PM

    Hello,

    Why did you say nothing has changed? Does that mean it was working but now it's not?

    Do you have a folder called c:\temp? If so rename it to c:\myTemp. If you don't then search for your \Temp folders and delete any XML files, DO NOT DELETE ALL XML files.

    Make sure you are logged in as a local PC administrator, disconnect your network cable, disable your anti-virus and then do a repair install on Crystal Reports

    Don

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