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author's profile photo Former Member
Former Member

Claimed tasks

Hi there,

our Service desk who receives the final task in our BPM, has got a problem with the fact, that once somebody opened a task, nobody else can complete it, because it's claimed by the first processor.

The problem is that they have to display the task to see if they're the right person to handle that.

Is it possible to disable that feature somewhere?

Is there any workaround for that problem?

Would it better to create a single user for the whole team?

Thanks in advance.

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2 Answers

  • Best Answer
    Posted on Nov 22, 2011 at 11:42 AM

    Hi Eddie,

    the default behaviour in BPM when opening a Task from the UWL is to assign it automatically to the user who opened it. This behaviour you cannot customize. However, there is the option to revoke the Task by the user who is assigned to it. This action, one can trigger from the Task Execution UI on the top right corner. Revoking a Task will unassign the user and put it back to the state so that all potential owner can look it up from the UWL and open it.

    Is this what you are looking for?

    Best regards,

    Stefan

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 22, 2011 at 05:39 AM

    Hi Eddie,

    I am not sure whether we can disable this feature, but a workaround I can think about is:

    1. Adding a new user action say "Return to UWL List" which will complete the current task.

    2. Once the Task gets completed, capture the user action and pass it through a Exclusive Choice gateway.Check whether user selected 'Return to UWL List' action.

    3. If Yes. Send the process flow back to the start of the same Human activity / Task. So the task is again created and appears in the UWL which can be taken up by another user and action it.

    4. If No(eg:Submit,Approve,Reject etc.), process it accordingly.

    Regards,

    Unni

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