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Blank Home tab in BI Launchpad 4.2

Dec 21, 2016 at 08:07 AM

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Former Member

Hi Team, Home tab is coming completely blank in BI Launchpad 4.2. Please suggest.

Thanks

Shilpi

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2 Answers

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Former Member Dec 21, 2016 at 08:55 AM
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Hello Shilpi

Did you get a chance to refer to the below KB Notes?

1991639 - [BI4.x] - Using IE8, the Documents tab is blank in the BI Launchpad

1887176 - When a user opens BI Launchpad Home and Documents tabs are empty

I would also recommend you to try redeploying the web application and clearing the cache to verify it.

Hope it helps..!!

~Vijay

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Former Member

Hi Vijay, I do not have access to the Support Launchpad to review the KB Notes you reference. Perhaps you can help with an issue? I have a new user who reports the following blank page scenario in both IE11 and Chrome. BI 4.2 SP3. Do you have any suggestions? Thanks!

"I get to the list of reports and try right clicking on a report and it shows me a white screen and at the top of the screen it says BI launch pad-Internet Explorer. I've also tried doing it in Chrome and I receive the same white screen."

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Hi,

The steps suggested in the above note is as below

Go to Start -> Run...

Type: iexplore –extoff Press Enter.

Open BI Launchpad and confirm the behavior.

You can also try the below steps

-Add the site to the compatibility mode, by going to Tools – Compatibility View Settings

Or

-Go to F12 Developers Tools and try changing the Browser mode.

Also if you can attach a screenshot that would help.

Regards,

Shreejith

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Former Member Jul 12, 2017 at 01:38 PM
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Is this issue resolved?

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