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Unable to login to Personalization Menu

Former Member
0 Kudos

When trying to login to http://server:port/XMII/Illuminator?service=Personalization I am getting 'Unable to load home page, java.lang.NullPointerException...' error message. If i try logging onto http://server:port/XMII/Menu.jsp. it works, but cannot get personal menu on left hand side. Also when going into Navigation to look at my user, screen is blank.

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Here is error from log viewer:

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Unable to load USER profile for ladwig

[EXCEPTION]

org.xml.sax.SAXParseException: Premature end of file.

at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.createSAXParseException(ErrorHandlerWrapper.java:236)

at com.sun.org.apache.xerces.internal.util.ErrorHandlerWrapper.fatalError(ErrorHandlerWrapper.java:215)

at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:386)

at com.sun.org.apache.xerces.internal.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:316)

at com.sun.org.apache.xerces.internal.impl.XMLScanner.reportFatalError(XMLScanner.java:1441)

at om.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(XMLDocumentScannerImpl.java:928)

at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:368)

at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:834)

at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:764)

at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:148)

at com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java:250)

at comsun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:292)

at com.sap.lhcommon.xml.XMLHandler.createDocument(XMLHandler.java:98)

at com.sap.xmii.Illuminator.system.ProfileManager.readProfile(ProfileManager.java:141)

at com.sap.xmii.Illuminator.system.ProfileManager.getProfile(ProfileManager.java:75)

at com.sap.xmii.Illuminator.security.User.getStyleSheet(User.java:112)

at com.sap.xmii.Illuminator.gui.homepage.HomePageStylesheet.getHTMLStylesheet(HomePageStylesheet.java:97)

at com.sap.xmii.Illuminator.gui.homepage.HomePageStylesheet.getStylesheet(HomePageStylesheet.java:49)

at com.sap.xmii.Illuminator.gui.homepage.HomePage.build(HomePage.java:127)

at com.sap.xmii.Illuminator.gui.homepage.HomePage.getHTMLfile(HomePage.java:100)

at com.sap.xmii.Illuminator.gui.homepage.HomePage.display(HomePage.java:72)

at com.sap.xmii.Illuminator.services.handlers.Personalization.processRequest(Personalization.java:76)

at com.sap.xmii.Illuminator.services.ServiceManager.run(ServiceManager.java:68)

at com.sap.xmii.servlet.Illuminator.service(Illuminator.java:68)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:162)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:81)

at com.sap.xmii.system.SecurityFilter.doFilter(SecurityFilter.java:96)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:73)

at com.sap.xsrf.filter.XSRFProtectorFilter.doFilter(XSRFProtectorFilter.java:62)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:73)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:468)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:298)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:399)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:388)

at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:48)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:84)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:244)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:78)

at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)

at com.ap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:43)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:42)

at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)

at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)

at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:428)

at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:247)

at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:45)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)

at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:327)

#

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This is only on for our develop server. I am able to login to our test and production servers with Personalization login. Also had our adminastrator delete and reneter my profile whcih didn't help.

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
0 Kudos

12.1.9 Build(116)

Former Member
0 Kudos

Checked all the links in /XMII/Illuminator?Service=SystemInfo&Mode=CurrentProfile and they all looked correct. Validated the XML and didn't see any strange characters. The problem is if I goto Navigation Services --> Navigation and select User and my account name nothing shows up(no navigation tree tab, content display tab, mobile tree).

Former Member
0 Kudos

What´s MII version?

jcgood25
Active Contributor
0 Kudos

So do the configuration export for Navigation and look for your user's named xml file in the zip. Perhaps it is corrupt.

Former Member
0 Kudos

When trying to do the configuration export for navigation it is giving error:

"Application error occurred during the request processing."

Details: "The WebApplicationException log ID is [005056AD5F560F610000000700000C98]."

We are able to export every other file in the configuration screen and can also export the navigation file on our test server. Just not working on our develop server.

Edited by: Jesse Ladwig on Nov 23, 2011 10:53 PM

jcgood25
Active Contributor
0 Kudos

Use the configuration export for the navigation content (roles/users), then look to make sure the user file and associated role files for the navigation / tab content are not corrupted or have strange characters in them.

You can see the roles for the user by navigating to /XMII/PropertyAccessServlet?Mode=List

Your user profile (that the Personalization service uses to build the html home page): /XMII/Illuminator?Service=SystemInfo&Mode=CurrentProfile