Hi Experts,
When an agent logged into the web UI and searches for an email(INBOX), he is able to see the mail with the created consumer request or service order(CR) and the incoming email is linked to the CR and the outbound mail is linked to the CR. When agent selects incoming email and clicked on the interact button, then the Business partner creation view is displayed. When agent selects consumer request and click on interact button, then consumer request(service order) created view is getting displayed. Now my requirement is if the agent selects the incoming email and clicks on the interact button, if there is a CR got created for this email then it has to open consumer request(service order) created view, otherwise it has to open Business partner creation view. Could any one help me how to achieve this functionality. Your inputs are highly appreciated.
Thanks & Regards,
S.Gangireddy