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Former Member
Apr 01, 2005 at 11:05 PM

TREX 6.1 - tcpip errorcode 2982 when search attempted

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I have a trex instance on HPUX 11.23 host. Trex is at version 6.1.09.01 . Our EP6 SP9 (SR1) is on a remote HPUX 11.23 host. Portal is at 6.0.9.6.0 with CM/COLL at 6.0.9.3.0 .

From the portal, the "TREX Monitor" shows the http Server, Name Server, Index Servers and Queue Server all with green lights. We successfully created an index, using the documents folder in the CM repository as it's datasource. The TREX Server is pingable and resolves (dns) correctly from the portal server.

From the portal, when we type in text in the search list box and click "Search"... we get a search failure message as follows :

Search Failure Error during search occurred - com.sapportals.wcm.WcmException: A communication error occured, with the TREX TcpIp Server;location=clkmdev:32003 (Errorcode 2982)

An unexpected severe error occurred during the search call. If the situation persists, inform your system administrator.

We've also noted that when this occurs, we get a core file in the /usr/sap/trex_20 directory on the trex server. In looking at the TrexQueueServerAlert.trc and TrexIndexServerAlert.trc files, we see entires similar to :

[00001] 2005-03-10 10:53:09.731 e TrexNet Channel.cpp(00230) : ERROR: reading from 3 <192.168.73.77:32001> failed with rc=14 (connection broken)

[00001] 2005-03-10 10:53:09.764 e TrexNet BufferedIO.cpp(00440) : ERROR: read from 3 <192.168.73.77:32001> failed - resetting buffer

[00001] 2005-03-10 10:53:09.795 e TNS TNSClient.cpp(00448) : sendRequest to clkmdev:32001 failedwith NetException. data=[setinactive](S)client_id=clkmdev:32004.18833-1|ho...

It's a fresh install of the TREX SP9 (SR1) software and it's had patch 1 applied. No custom changes have been made to TREX or to the TREX Service on the portal's j2ee

engine.

This is not a distrubuted TREX installation. All TREX components are on the same server. The 2982 error seems to relate to the name server. Does the name server need some post install config? If I don't need the name server in our environment... how do i disable it? I think this is just a config issue... but i can't seem to find a TREX 6.1 admin manual/guide anywhere 😔

Any help would be greatly appreciated.