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Former Member
Nov 16, 2011 at 10:04 PM

Setup of FAQs and solution search in ICSS webshop


Dear SAP SDN team

We are currently using SAP CRM 7.0 EHp1.

As per SAP standard best practise, we have configured the ICSS scenarios and setup the FAQs , solution search and live web collaboration.

We are able to login the ICSS B2B and B2C webshops but when we choose FAQs and solution search we do not see any results .. The categories I created for FAQs are not available in the icss and the solution search does not get any results. All XCM settings seem to be fine .

The CRM solution is correctly connected to the TREX system , but not sure where things are going wrong

Could you please help .?