External send output issue

[vikasmayekar]

Hi Friends,

We have 3 output types ZNEU, ZCON & ZCMR for which we send email to vendor. For three vendors, ZNEU external send is working fine (Medium 5) , where as for ZCON & ZCMR (medium 5) is giving error, it gives error as below "

1. Please enter an address number

2. Communication type cannot be used

Message no. SVN000

Diagnosis

Message type ZCON should be sent with communication type .

System Response

Communication type is not supported by the conversion module.

Procedure

Use one of the supported communication types:

Printer (LET)

Fax (FAX)

Telex (TLX)

X.400 (X40)

Mail via Internet (INT)

Mail via SAPoffice (RML)

This ZCON & ZCMR ouput type with external send is working fine for other vendor, can you please help me to understand what we are missing here , we have checked the condition records also , which is fine, any specifc condition record to be mainatained for this ?

Please help , as this is a very critical issue for us.

Thanks & Regards,

Vikas

[eduardo_hinojosa · Accepted solution]

Hi

Check if the partners used for these output messages have an email address.

Regards

Eduardo

Edited by: E_Hinojosa on Nov 16, 2011 5:04 PM

[sjeevan]

You need to check the following.

1. Email is maintained in vendor master

2. In MN04 transaction you maintained the relevant data for the output type. (Also maintain communication strategy in the "communication medium" as CS01)

3. In NACE for application EF you maintained "External Send" for "Partner role" VN.

[BijayKumarBarik]

Hi,

As output type ZCON & ZCMR with external send is working fine for all other vendors but not working for few vendors,then check those vendor master record which are not working as not maintaioned u201CInternet (INT)u201D. Use t.code:XK02 and check u201Caddressu201D view and see/maintaion in u201CInternet (INT)u201D with e-mail ID of vendor.

Regards,

Biju K

[vikasmayekar]

Hi,

Thanks for your reply.

Email id is maintained for these vendors, as output type ZNEU is already getting sucessfully transited with external send process for these vendors. External send is failing for ZCON & ZCMR output only.

Kindly advice.

Regards,

Vikas Mayekar

[eduardo_hinojosa]

Hi

Check in NACE the scheme if you have any requirement VOFM that could block the creation of output.

Regards

Eduardo

[vikasmayekar]

Hi Eduardo,

Thanks for the reply. I checked in NACE, there is no routine defined for these output types.

Any other area, that needs to be checked from my side.

Regards,

Vikas