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Former Member

Unable to create Survey suite for Interaction center application in CRM sys

Hi Experts,

I want to maintaion survey questionnaire for IC application in CRM 7.0EHP 1version.

I have created the questionnaire in CRM_SURVEY_SUITE Tcode for IC application but i am unable to save the questionnaire as it is showing below error

StandardSurveyWithGenerators.getPreparedSurveyXml(

): can't create processor:

com.inqmy.lib.jaxp.TransformerFactoryImpl

(java.lang.ClassNotFoundException:

com.inqmy.lib.jaxp.TransformerFactoryImpl)( class

com.sap.cat.surv

Can any one help me to solve this error.

Thanks in advance.

Regards

Nagaraju

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1 Answer

  • Best Answer
    Nov 16, 2011 at 12:04 PM
    12

    Hello

    I think we had a similar thread yesterday.

    Anyway, please try the following:

    1. Execute transaction SE80

    2. Select Repository Browser

    3. Choose Class/Interface and enter CL_SURVEY_CATSERVER

    4. Expand methods and double click on SET_CATSERVER_ABAP

    5. Press F8

    6. Execute the method SET_CATSERVER_ABAP by clicking on the icon

    7. Press F8 again

    Regards

    Joaquin

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