Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

[Former Member]

Hi Experts

I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.

Does the following statement is valid in EHP4 or EHP5.

"You can add a credit to a dispute to close it or reduce the amount disputed."

If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?

If i need to activate anything in SFW5, please provide what is the Business function i need to activate.

Thanks in Advance.

Regards,

Meenkashi.N

[Former Member]

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:

Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments

And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.

If this is the case then the credit will show up in the dispute case.

Rgds,

Richard