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Former Member
Nov 16, 2011 at 12:04 AM

Use of CSA* Queues in CRM

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Hie Guys,

Can anyone help me understand why we use CSA* queus in CRM?

I am So confused everytime i check the Queues.

I want to understand, Why use them in CRM and Why not in R3? Data is also coming from R3 --> CRM but we dont have CSA queues in R3. How does it matter or CRM.

Thanks a lot! hope to hear nice replies.

BR,

Marry.