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author's profile photo Former Member
Former Member

Activation of Infotype for Interactive reporting

I know that from SAP CRM 7.0 EHP 1.0 sap provides support for interactive report on Service requests. My question

- Is there any standard interactive report on service request provided by SAP CRM? I checked in ORDYWB(Interactive workbench), I did not see any report for Service report. Kindly confirm is that is the case.

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Now I believe if I activate report area (Infotype) Service request in the workbench then I can create by own interactive reports for service requests. How do I activate the report area Service request- When i select and activate it - I get the message - " Info type Service request switched of"

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 08, 2012 at 08:28 AM

    Hi!

    I hope this comes not too late, or maybe it will help others: In order to activate report area Service Requests, you have to enable business function SAP BusinessObjects Integration and CRM Interactive Reporting (CRM_ANA_BOB).

    SAP does not deliver any pre-defined reports for the new report areas that are enabled by this business function. You may, however, create your own reports, just as you were able to do with the previously delivered report areas.

    Best regards

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