I want to learn a support process- I have studied one of thread regarding work process of support.
And there is something which I want to understand in depth and that is only overview:
"When you need to solve the ticket. You would analyze the problem and identify that the SAP configuration has to be done for the required change.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. "
In the above process, I want to know about the Request Transport process and relevant Basis people work in depth, which t-code they use, Pls explain me the example and relevant practicle aspects, if you can give an example and relative practical solution to practice this request transport regarding the issue, would be best for me to understand because once i do it at my own with your guidance, I will be more confident how to transport the request from here to there.
Edited by: GeetaChaudhary on Nov 12, 2011 3:16 AM
Edited by: GeetaChaudhary on Nov 12, 2011 3:18 AM