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Former Member
Nov 10, 2011 at 03:54 PM

CRM7.0 EHP1 sp6 - claim display error

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Experts,

We are at CRM7.0 EHP1 sp6 on oracle 11g with AIX 6.1 OS.

Users log in to CRM webUI with "campain" business role, then go to Market Devp Fund; Search Claim ID # , then when they click on the claim number, they get error:

The following error text was processed in the system:

Message E CRM_SVY_DB 100 cannot be processed in plugin mode HTTP

Exception Class CX_SY_MESSAGE_IN_PLUGIN_MODE

Error Name

Program CL_CRM_SVY_SURVEY_TEXTS=======CP

Include CL_CRM_SVY_SURVEY_TEXTS=======CM001

ABAP Class CL_CRM_SVY_SURVEY_TEXTS

Method CONSTRUCTOR

Line 108

Long text -

We do NOT see any dumps in ST22.

We had a suggestion to do the work in Note 857535 - internal CATServer: Setup Instructions.

We followed that to switch to the abap CATserver. We also restarted the CAT SERVER by going to

transaction CRM_SURVEY_SUITE, then to 'Survey Repository' toolbar button. Click on 'Goto' menu button, choose 'Administrate CAT Server', then select the 'LOCAL' RFC Destination.

Still, we get the same error in the CRM webUI.

any thoughts? We also applied these notes thinking they may help, but they did not:

1629211 Object set: Termination if no transaction type is selected

1560220 ENABLE_FOREIGN_SESSION_ACCESS ends with an ABAP exception

NICK