Equipment warranty check based on conditions

[Former Member]

Dear ,

The warranty check is need to be carried out based on warranty conditions . like 12 months from sales or 18 months from installation or 2000 KM which one is earlier . The requirement is to get a pop up message like in warranty or out warranty based on these condition.

Can any one help me is it possible in standard to do so while creating a service notification for the equipment.

With Regards

Aswin Nair

[Former Member · Accepted solution]

Hi,

1. U can get it , create Master warranty in BGM1/BGM2

2. Create warranty counters in config , mention one of them as time based..and Default

in spro ->pm->Master data ->basic settings ->warranty ->Define Warranty Counters ..

3. While creating Master warranty mention the service part and warranty counter , and relation between them ..AND/OR

4.Remember if the warranty counter is not time based then u should have a counter set up for that eqpt , and measurement document to be entered with initial value, may be 0../For performance based warranties- the characteristic which u used to create warranty counter in config , the same characteristic should be used to create counter in IE02 ..also ..

5. In IE02 for warranty mention start date , enter Master warranty - , if ur master warranty is correct - u will get green tick marl , & detail button, if u click the detail button it will give u warranty details ..

6. Later now if u create Notification or Order on this eqpt then if u config setting

then pop up will come if the eqpt is under warranty ..

to get pop up message - in spro ->pm->Master data ->basic settings ->warranty ->check warranty types ;In this config for a particular warranty type - tick display dialog box for Notification /Order ..

Remember u will get dialogbox if the eqpt is in warranty - while creating Notification or Order on that eqpt ..

You will not get dislog box if the eqpt is not in warranty - But while creating Notication if u want to have a pop up that eqpt is out of warranty then user user exit :- QQMA0025 PM/SM: Default values when adding a notification

regards

pushpa

[Former Member · Accepted solution]

Dear kolla pushpa,

I did all the configuration as follows

1.In Master warranty i have chose the service material for which i will be creating notification. The counters is been set among three one is performance based (OPH) .

2. The warranty check should be carried out based on time and performance after i am feeding the machine reading .so where can i enter the machine reading for the object in the notification for the time being the pop up coming showing the warranty start date.

Thank you so much for your support.

With Regards

Aswin Nair

[Former Member · Accepted solution]

Hi,

Once ur Master warranty is created - here while assigning the warranty counters, u should enter the warranty end date or end value in case of performance ../ in IE02 create - with the same characteristic used for performance based wanter counter - u should create a counter in IE02

Ex : If KM is charac then in config warranty counter will be with this - again using same characteristic u should create a normal counter in IE02 also ../Update this normal counter using measurement document IK11 with initial value ..

Later assign the Master warranty in IE02 - Vendor warranty - enter start date ..IF everything is correct u should get a green tick mark .. if any mistake in ur master warranty u will get yellow mark i think ..

Now u can create a notification and if eqpt is under warranty u will get pop up that eqpt is under warranty -this serves as an information ..

http://www.sap-img.com/plant/steps-to-follow-in-creating-master-warranty.htm

regards

pushpa

[Former Member · Accepted solution]

Dear kolla pushpa,

Its working fine. can u tell me how can i customize the message and i want to do it once its out of warranty?

With Regards

Aswin Nair

[Former Member · Accepted solution]

Hi,

1. As said earlier , the pop up via config will come at the time of Notification and order only when eqpt is in warranty ..

2. They r some user exits /BADIscheck if any of those r helpful ..for your requirement ..

BG000001 User Exit: Warranty Check

BG000002 User Exit: Warranty Check Dialog Box

BG000003 User Exit: Subscreen for Changing Warranty Check Result

BADI : WARRANTY_EXPIRY_ESTIMATE : Warranty: Estimation of a master warranty's end date

regards

pushpa

[john_steven · Accepted solution]

Hi Puspha,

Am new to the Customer Service module. Can you please help me in mapping the below scenario in CS.

Client Process

1. Customer will report the problem and the complaint is logged

2. Technician will visit the client place and solve the problem. (Machine is not bought back to the plant as the machines are huge)

3. Service report is prepared.

4. Machine warranty is tracked based on the machine serial number and warranty will be based on the dispatch date or machine installation date.

6. If the machine is under warranty service and spares will be at free of cost and If the machine is out of warranty both service and spares are charged.

8. Service charge will be charged on hourly basis spent at the customers place to attend and solve the problem, after exceeding the minimum fixed hour charges.

9. Service invoice and Spares invoice (in case if any spares are used) are prepared separately based on the service report.

How will we capture the spares and service costs separately. Also the technician charges.

Thank you very much for your help in advance.

Regards,

Steven

[Former Member · Accepted solution]

Hi,

Thank you so much for the support. i will be opening new post and expecting your support

With Regards

Aswin Nair

[john_steven · Accepted solution]

Hi Aswin,

Do you have any idea about the warranty process mentioned above. If so can you please explain the process to configure it.

Regards,

Steven

[Former Member · Accepted solution]

Hi steve,

Please open a new thread for your this.

With Regards

Aswin Nair

[Former Member · Accepted solution]

I tried with all steps but how to assign warranty type to perticular equipment, so that i can get pop up msg.of equipment under warranty

[madhusudanchinchalkatti · Accepted solution]

Hi Ganesh,

Hope below information will be helpful to you.

Enhancement will enable the functionality of adding additional fields in the transaction IE01. It will be required to implement the exit ITOB0001 along with function exits EXIT_SAPLITO0_001 and EXIT_SAPLITO0_002. EXIT_SAPLITO0_001 is for displaying data from table to screen and EXIT_SAPLITO0_002 is for saving data form screens to table.  Screens can be added using the screen exits SAPLITO0 and additional fields are to be added in the table EQUI through structures CI_EQUI and CI_EQUI_U.

If transaction IE03 is used to display the equipment, unlike all other greyed-out fields the custom fields will be editable. Though there is no provision to save the edits here, it will be good have the custom fields also greyed out. This can be achieved through a small code to grey out the fields in the PBO (Process before Output) module of the screen that is created.

Following logic can be used to grey out the field

• ® For the Screen we created for custom field;
• ® IF Transaction code =”IE03”
• ® Screen input =0

The changes are done as per the SAP Note: 1252319, the changes needs to be done using functional module WTY_SET_BGMKOBJ, WTY20_DB_UPDATE_BGMKOBJ2.