Hi Sir/Madam,
Non SAP link having problem launching Http link in the https and hence a workaround was used to open in new window which is not as per the standard format.
In general it is possible to launch a URL of a third party application from the CRM WEB UI using transaction launcher. It is also possible to provide an input parameter to build the URL so that it can retrieve a specific record from the third party application (in-context). The third party application should provide the format of the URL that it requires in order to retrieve the record. With the help of the WEB UI consultant we need to look at this specific issue to confirm how the URL is being launched and if any input criteria is being provided. The look and feel of the CRM WEB UI and the third party application is different and not the same, as Infosys CRM application uses one of the standard CRM SKINs
Regards,
Vishwanatha.N