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Slightly incorrect SSO link for an Opportunity

Dec 20, 2016 at 07:40 PM


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Hi All,

In C4C, we have created custom email HTML templates for the opportunity approval process and also task notifications.

Our goal is to provide a link in each email such that the user clicks it and logs right into C4C, into the specific object, whether it be opportunity or task.

My task email notification works fine¶m.Key=#UUID#

But my approval email notification doesn't work if the user does not have an open connection to C4C. If the user has a browser open to C4C, then the link will work from the email and they go right into the opportunity.¶m.InternalID=#ID#¶m.Type=COD_OPPORTUNITY_THINGTYPE

Can anyone tell what i need to do to the second URL above to allow the user to go right into the opportunity without having an active, open session to C4C?

Thanks in advance

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1 Answer

Praveen Kumar Sunkari
Sep 12, 2017 at 09:50 AM

Hello Mark,

Kindly remove "Public" from URL, as SSO URL should not contain "Public", if so URL will redirect you to enter User ID and Password.

Below is the correct URL for your case.¶m.InternalID=#ID#¶m.Type=COD_OPPORTUNITY_THINGTYPE


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Almost but it does not take me right into the opportunity, just the home page - what do I need to enter in the URL to take me into the specific opportunity? thanks