Support Tool procedure...

Hello professionals,

I am looking for job in Support- SAP HR But dont knw hw the tickets will look like how to use the tool thru which it comes and how to deliver it.. i am techinically strong but i cant go and sit in support without basic knowledge.

*So can anyone help me in give me some HR related tickets and

hw it come into me thru Opas/citrix and hw i have to respond..

if u can share me some screenshots it would better understandable for me..*

Waiting for your reply.

Reg,

Geeta.