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Former Member

Imposible cancelar pago - Factura de clientes

Qué tal, buenas tardes...

SAP 2007

Tengo dos facturas que creamos con un error en el domicilio. El cliente nos solicita crear la nota de crédito, pero la factura ya está pagada.

El problema es que no puedo cancelar el pago porque me aparece el siguiente error: "Cannot cancel. One of the credit vouchers was cashed. " // "Cancelación imposible. Se ha borrado uno de los documentos de nota de crédito.

Alguien tendrá alguna idea por dónde pueda buscar??

La factura no tiene ningún documento relacionado. Se utiliza un addón para factura electrónica.

Gracias!!

Paulina

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    author's profile photo Former Member
    Former Member
    Posted on Nov 08, 2011 at 11:34 PM

    Hola,

    Revisa este caso es la misma situacion, haber si te ayuda a solucionar.

    [Imposible anular pagos de tarjeta de credito;

    JAMS

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    • Former Member

      Hola, muchas gracias...

      El asunto de cambiar de fecha el servidor no nos es posible por la actividad constante del sistema; sin embargo intenté lo primero que me comentan, pero me atoré, porque no entiendo cómo realmente cancelar el pago...

      La solución, en inglés dice:

      "At this stage, to cancel the wrong incoming payment, please create a similar Incoming Payment with negative amounts and deposit it. This is because overdue and deposited incoming payments are considered the same status"

      No entiendo cómo depositar el pago con cantidad negativa...

      Gracias por su ayuda!!

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