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Former Member
Nov 08, 2011 at 06:47 PM

Cockpit Issue

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One of my customers has been using the Cockpit, including the ability to drag Outlook emails to Activities, for some time. Today they reported that one user is unable to use this function. She can drag the email, but the system does not create the Activity. Nothing has changed on her PC or authorizations; she can create Activities manually without any problem. She has rebooted several times.

This is a customer service rep who uses this function frequently every day. Does anyone have an idea of what could have happened or what to do about it?

Thank you.

Marcia