Config Template to create/modify Work Schedules

I created Excel Configuration Template to gather Tech Information from users to create work schedules:

Config Template included PSA Groupings, the ESG Groupings, the Calendar Groupings, the Daily Work Schedules, Breaks, the Periodic Work Schedules etc.

When I presented this config Template to the user, sounded overwhelmed e,g, had questions like what holiday calendar grouping or PSA grouping.

What information or form of information can I expect from the user so I can interpret to fill the above fields?