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Dec 20, 2016 at 05:49 PM

How to assign value to subject name on Email reuse component on Ticket TI Screen?

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Hi all,

We have a business requirement in which we want to populate subject field on email with the local product name instead of ticket subject. As a standard functionality its automatically showing the ticket subject description, can we alter the value of subject on email and assign local product name to it?

Please suggest the approach I can follow to meet this requirement and refer the sc for more details.

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Regards,

Deepak

Attachments

sc1.png (58.1 kB)
sc2.png (42.4 kB)