on 12-20-2016 5:49 PM
Hi all,
We have a business requirement in which we want to populate subject field on email with the local product name instead of ticket subject. As a standard functionality its automatically showing the ticket subject description, can we alter the value of subject on email and assign local product name to it?
Please suggest the approach I can follow to meet this requirement and refer the sc for more details.
.
Regards,
Deepak
Hi Deepak,
/Root/MessageName would be mapped in the inport , check to what it is mapped and try to populate that with the required text.
Thanks, Pradeep.
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Hi Deepak,
Check if you can create XBO on ticket , and create AfterModify event where you update the email subject with Product.
Thanks, Pradeep.
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Hi Pradeep,
Thank you for the reply,
This Email is a standard reuse component and they have user a 'Compose new mail' (plz refer Screenshot)event handler to transfer value from header subject to the email subject. As standard event handler cannot be modified so I am confused how to update email subject without modifying the header subject.
Thanks,
Pradeep
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