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author's profile photo manish madhav
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manish madhav

HANA Client Installation Error - Issue open since version 13 till 18!!

Posted on Nov 07, 2011 at 07:37 AM 1.8k Views

Dear Gurus,

It may sound awakward, facing a persistent issue installing SAP HANA client on my laptop.

Starting right from the revision 13, I have tried to install the latest rev. 18 of HANA client, but the error during installation remains same. I am pasting the installation log below. Since rev. 17, I tried to install using the GUI (hdbsetup), as well the command line utility (hdbinst), and the same error, with all the revisions, with either of the methods!!!

Just FYI, I am trying to install HANA client 32 bit version on my laptop. (It is Windows 7 32 bit machine). Just for the hack of it, tried 64 bit version too, but the setrup dont even start, as expected.

Last, but not the lease, have got even the laptop formatted, and started fresh install, if the error is due to some confilcting libraries. However the same issue persists. Even from the safe mode/ command prompt only; all the installation methods fail!!

Can someone help? Many thanks in advance!!!

12:49:38.847 - INFO: -

12:49:38.847 - INFO: Installing SAP HANA Database Client to C:\Program Files\sap\hdbclient ...

12:49:38.847 - INFO: -

12:49:37.533 - INFO: Opening install registry

12:49:37.534 - INFO: InstallRegistry file already exists

12:49:37.555 - INFO: InstallRegistry successfully locked

12:49:38.848 - INFO: Opening install registry

12:49:38.848 - INFO: InstallRegistry file already exists

12:49:38.849 - INFO: InstallRegistry successfully locked

12:49:38.876 - INFO: InstallRegistry: reserved 4096 kb disk space

12:49:38.877 - INFO: Installing Microsoft C/C++ Runtime...

12:49:38.877 - INFO: Starting external program D:\Users\mmadhav\SWDC\SAP_HANA_CLIENT Rev.18 - 32 bit\client\msdev2005SP1_vcredist_x86.exe

12:49:38.877 - INFO: Command line is: "D:\Users\mmadhav\SWDC\SAP_HANA_CLIENT Rev.18 - 32 bit\client\msdev2005SP1_vcredist_x86.exe" /Q:a "/c:msiexec.exe /qn /i vcredist.msi"

12:56:36.384 - INFO: Program terminated with exit code 0

12:56:36.384 - INFO: Starting external program D:\Users\mmadhav\SWDC\SAP_HANA_CLIENT Rev.18 - 32 bit\client\msdev2010_vcredist_x86.exe

12:56:36.384 - INFO: Command line is: "D:\Users\mmadhav\SWDC\SAP_HANA_CLIENT Rev.18 - 32 bit\client\msdev2010_vcredist_x86.exe" /q

12:56:51.275 - INFO: Program terminated with exit code 0

12:56:51.276 - INFO: Updating package 'ODBO' ...

12:56:51.279 - INFO: Uninstalling package ODBO

12:56:51.276 - INFO: Set package invalid

12:56:51.278 - INFO: Writing registry

12:56:51.278 - INFO: Wrote 19562 bytes

12:56:51.278 - ERR: Cannot determine system32 path

12:56:51.278 - ERR: Cannot find system directory inside windows registry.

12:56:51.280 - INFO: Set package invalid

12:56:51.282 - INFO: Writing registry

12:56:51.282 - INFO: Wrote 19562 bytes

12:56:51.282 - INFO: Extracting into directory C:\Program Files\sap\hdbclient

12:56:51.282 - INFO: Extracting SAPNewDBMDXProvider.dll

12:56:51.753 - INFO: file info: mode = 0755, size = 1228800 bytes

12:56:51.753 - INFO: Extracting SAPNewDBMDXProviderEr.dll

12:56:51.767 - INFO: file info: mode = 0755, size = 90112 bytes

12:56:51.768 - INFO: Extracting SAP_HANA_ODBO_DRIVER_EN.chm

12:56:51.790 - INFO: file info: mode = 0644, size = 50053 bytes

12:56:51.790 - INFO: Extracting SAP_HANA_ODBO_Driver_DE.chm

12:56:51.794 - INFO: file info: mode = 0644, size = 50807 bytes

12:56:51.794 - INFO: Extracting SAP_HANA_ODBO_Driver_FR.chm

12:56:51.798 - INFO: file info: mode = 0644, size = 50873 bytes

12:56:51.798 - INFO: Extracting SAP_HANA_ODBO_Driver_JP.chm

12:56:51.830 - INFO: file info: mode = 0644, size = 47005 bytes

12:56:51.830 - ERR: installation of package ODBO failed

12:56:51.830 - ERR: Registration of package "ODBO" failed

12:56:51.830 - ERR: Cannot determine system32 path

12:56:51.830 - ERR: Cannot find system directory inside windows registry.

12:49:38.847 - INFO: -

12:49:38.847 - INFO: END: Installing SAP HANA Database Client to C:\Program Files\sap\hdbclient ...

12:49:38.847 - INFO: -

12:56:51.861 - ERR: Installation failed

12:56:51.861 - ERR: error installing

12:56:51.861 - ERR: Cannot install

12:56:51.830 - ERR: Cannot update package ODBO

12:56:51.830 - ERR: installation of package ODBO failed

12:56:51.830 - ERR: Registration of package "ODBO" failed

12:56:51.830 - ERR: Cannot determine system32 path

12:56:51.830 - ERR: Cannot find system directory inside windows registry.

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5 Answers

  • Best Answer
    author's profile photo Tomas Krojzl
    Tomas Krojzl
    Posted on Nov 07, 2011 at 11:57 AM
    2

    Hello,

    this is how it should look like:

    12:48:58.801 - INFO:   Updating package 'ODBO' ...
12:49:10.532 - INFO:     Uninstalling package ODBO
12:48:58.801 - INFO:       Set package invalid
12:48:58.803 - INFO:         Writing registry
12:48:58.803 - INFO:           Wrote 18843 bytes
12:48:58.845 - INFO:       Unregistering MDX provider
12:48:58.847 - INFO:         Starting external program C:\WINDOWS\system32\regsvr32.exe
12:48:58.847 - INFO:           Command line is: C:\WINDOWS\system32\regsvr32.exe /u /s "C:\Program Files\SAP\HDBClient\SAPNewDBMDXProvider.dll"
12:49:08.890 - INFO:           Program terminated with exit code 0
12:49:08.890 - INFO:         Starting external program C:\WINDOWS\system32\regsvr32.exe
12:49:08.890 - INFO:           Command line is: C:\WINDOWS\system32\regsvr32.exe /u /s "C:\Program Files\SAP\HDBClient\SAPNewDBMDXProviderEr.dll"
12:49:10.531 - INFO:           Program terminated with exit code 0

    Do you have windows installed in regular location?

    Please open regedit and go to this location:

    HKLM\System\CurrentControlSet\Control\Windows

    There you should find "SystemDirectory" value - does it correspond to locationof system32 directory?

    Tomas

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  • author's profile photo Tomas Krojzl
    Tomas Krojzl
    Posted on Nov 07, 2011 at 09:35 AM
    0

    Hello,

    It seems that installer is trying to find some registry key and is failing to find it...

    12:56:51.278 - ERR: Cannot determine system32 path
12:56:51.278 - ERR: Cannot find system directory inside windows registry.

    Please download Process Monitor and use it to scan for registry activity during installation.

    http://technet.microsoft.com/en-us/sysinternals/bb896645

    Then you should see which registry key is scanned and not found.

    Let us know back the registry key.

    Tomas

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    • Tomas Krojzl manish madhav
      Nov 07, 2011 at 11:25 AM

      Hello,

      please filter on process name "hdbsetup.exe" and "hdbinst.exe" (the scan above does not contain anything useful).

      When pasting - please use code section to have the result readable.

      Also please provide content of log file from installation:

      %TEMP%\hdb_client_<timestamp>

      Tomas

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 02, 2012 at 08:05 PM
    0

    Hi,

    I followed these steps and even registered manually MDX Provider. Nevertheless SAP HANA MDX Provider is not visible at all. I have a Windows 7 64-Bit System and tried to instal HANA client V21 and V23. Any other Ideas?

    Thomas

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 13, 2012 at 10:14 PM
    0

    I have the same issue when installing ODBO on Windows XP Pro. I tried the solution below but no luck. Any ideas anyone please?

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  • author's profile photo Dhaval Desai
    Dhaval Desai
    Posted on Apr 16, 2013 at 06:16 PM
    0

    Hello Manish,

    Could you please share further details regarding "I just checked, the dll existed at client directory, so went ahead manually with the below:

    C:\Windows\System32>regsvr32 "C:\Program Files\sap\hdbclient\SAPNewDBMDXProvider.d"

    How to manually register this?

    Thanks & Best Regards,

    Dhaval.

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