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Crystal 2011 and Windows 7 - cannot prompt for parameters

Former Member
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Roughly 3 weeks ago I became unable to use Crystal reports 11 reports that have parameters. I typically prompt for dates, departments etc. I am using Windows 7 and it doesn't matter what type of ODBC data source I am pointing to. I have the same issues wether I am pointing to a MS SQL Server or a local MS Access database. I have removed Crystal and -reinstalled it using SP2.

I cannot link this to anything specific in terms of patches etc. Does the parameter prompt use IE? Java?

Please assist.

Brian

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Brian,

Is the issue comming in Crystal Report Designer or are we talking about Business Objects Enterprise. Also if you can tell us weither we are talking about Crystal Report XI R1 or Crystal Report 2011? or Business Objects EnterpriseXI R1?

Kuldeep G

Former Member
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This is using the Crystal reports designer under Crystal 2011 on my WIndows 7 laptops. My laptop with Windows XP has Crystal XI and it works fine.

abhilash_kumar
Active Contributor
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Hi,

When you say the prompts don't work in Windows 7, does the prompt screen not come up at all or does it come up however with no List of Values?

-Abhilash

Former Member
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When select prompt for parameters that pop-up windows comes up and it is completely blank\white. What drives the pop-up interface? Java, IE? Is it an IE security setting. I even upgraded to IE9 thinking there was a potential linkage.

patrick_genest
Advisor
Advisor
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The prompt screen uses Internet Explorer (IE) and Java Script, and it is honoring the IE security.

The issue could definitely be related to your Internet Security Setting, so I will first suggest to verify the Internet Options in IE.

Setup to the lowest security.

If you are still experiencing an issue after that, then verify the prompting files located on your MS windows 7 exists.

It is located under:

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports 2011\crystalreportviewers\prompting

One suggestion will be to make a backup copy of the folder, and then copy the folder from the working environment to the non-working environment.

Finally, if none of the above suggestions help in resolving the issue, then verify if there is even some code loaded. To do so:

1. Refresh your report that have at least one parameter in Crystal Reports 2011

2. When being prompted by a blank parameter prompt screen, open the screen in a new IE window by pressing the keys: CTRL-N

3. When a new window for the parameter prompt open, view the source code by selecting "View Source" under the menu "Page"

Does it show anything?

Also, you can check the properties to where the temporary file is loaded and check the file. In IE, the option is under "Page - Properties", then in this window you will see a path like:

C:/Users/MyUser/AppData/Local/Temp/prompting1.html

Hope this help!

Patrick

Former Member
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Hello I think that I have his same problem

I founded HTML prompting files in C:/Users/MyUser/AppData/Local/Temp/

what do I have to do in order to prompt parameters in crystal reports and not in Chrome or Firefox ??

Answers (1)

Answers (1)

abhilash_kumar
Active Contributor
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Hi Brian,

Does it happen with static or dynamic parameters?

And, does the prompt screen come up if you create a new report in CR 2011?

-Abhilash

Former Member
0 Kudos

Both the dymanic and static work on my Windows XP laptop but not my WIndows 7 laptop