BO2069: failed to send email med.Microsoft outlook

HI ALL,

We have an erro to send a document by sapb1 using Outlook integration BO2069: failed to send email med.Microsoft outlook

If i open the outlook this erro occurs if i close the outllook the documents sends without problem. Is not funcional becase the user needs his outlook open. Icant found information about it.

Could you helple please?

regards.

NANCY HERNANDEZ.