Window freezes when Product category selected via match-code (search help)

[Former Member]

Hello Experts,

I am using SRM 7.0 Extended Classic Scenario.

I maintained a product category hierarchy in the SRM environment.

I maintained the GL Accounts related, the tax determination, the source system etc.

I did all this customizing in a Development environment where everything was working fine.

Now I just transported all this to a Quality environment.

And in the Quality I am facing the following issue :

If I select a product category via the match-code (search help), after the category is selected, the window freezes.

I have to shut it down manually using the Windows Close button.

However, when I type the category number, everything works fine.

Do you have any idea what could be causing this issue, and how to fix it ?

Thanks in advance,

Sofiane

[Former Member · Accepted solution]

Hello,

We have the exact same issue in SRM 7.0 Extented Classic Scenario. This was working fine before we installed the latest support package 11. Which support package do you have?

The same problem occurs with every drop down menu (search help) in EBP. For example when creating a new shopping cart, if I try to add approver, the same thing happens. After clicking 'Approval Process: Display / Edit Agents' > 'Add Approver', the window freezes. Same thing happens with IE8 and Firefox 3.6.13. Could you also try the same?

Could it be a new bug in SP11?

Thanks and best regards,

Matti Hokkanen

Edited by: Matti Hokkanen on Nov 4, 2011 10:30 AM

Edited by: Matti Hokkanen on Nov 4, 2011 10:43 AM

[Former Member · Accepted solution]

Hello Matti,

Following your reply, I looked it up.

Actually, all search helps in the "Describe requirement" pop-up are freezing.

However, I don't have the issue in the Shopping Cart or Purchase Order themselves : I can select a product category there, or change the approver, without a problem.

Indeed, I checked the Service Pack installed and I'm in SP11. And I have a sandbox on SP09 that does not have the issue.

So it could be a issue with that new SP.

Did you run it up with OSS ?

Thanks,

Sofiane

[Former Member · Accepted solution]

Hello Sofiane,

Thank you for your inputs. I have created a following message to SAP with reference to this discussion:

Message 943856 / 2011

created 07.11.2011 - 15:22:18 CET

Component SRM-EBP-TEC-UPG

Thanks and best regards,

Matti Hokkanen

[Former Member · Accepted solution]

Hello Matti,

I also created an OSS support message, with the component SRM-EBP-SHP, as the problem did not rise when we installed the service pack.

However, I still mentioned the levels and that you had opened a message.

As soon as I get feedback, I will let you know. Please do not hestitate to do the same, that would help.

Thanks,

Sofiane

[ricardo_cavedini · Accepted solution]

Hello,

Notes 1625777 and 1625775 should help.

Regards,

Ricardo

[Former Member · Accepted solution]

Hello Ricardo,

Indeed, these two OSS notes (and the prerequisites) fixed the issue.

Thanks again for your help

Sofiane

[Former Member · Accepted solution]

Hello Sofiane and Ricardo,

These notes also solved our issues!

Thanks and best regards,

Matti Hokkanen