we are in OSS registered as VAR. I am able to send notifications from our SolMan to OSS.
When I want to send notification for our customers to OSS but with component of our customer
then I got an error message
You are not recognized as a user in the SAP customer notification system
Message no. DNO158
No address data exists for this logon user in the SAP problem notification system.
The function you activated could not be executed.
Activated function Diagnosis
Send notification to SAP The notification was saved, but could
not be sent to SAP.
Update notification at SAP The notification was not updated to
reflect the SAP version.
Check for changes The system cannot compare the notification
with the current version at SAP.
Request list of the The notifications that you sent to SAP
notifications contained cannot be updated.
in the SAP problem notification system.
Contact your system administrators.
Could you help me please?
view V_AISAPCUSTNOS and AISUSER filled with our customer numbers.