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Former Member
Nov 03, 2011 at 06:01 AM

You are not recognized as a user in the SAP customer notification system

38 Views

Hello All,

we are in OSS registered as VAR. I am able to send notifications from our SolMan to OSS.

When I want to send notification for our customers to OSS but with component of our customer

then I got an error message

You are not recognized as a user in the SAP customer notification system

Message no. DNO158

Diagnosis

No address data exists for this logon user in the SAP problem notification system.

The function you activated could not be executed.

Activated function Diagnosis

Send notification to SAP The notification was saved, but could

not be sent to SAP.

Update notification at SAP The notification was not updated to

reflect the SAP version.

Check for changes The system cannot compare the notification

with the current version at SAP.

Request list of the The notifications that you sent to SAP

notifications contained cannot be updated.

in the SAP problem notification system.

Procedure

Contact your system administrators.

Could you help me please?

view V_AISAPCUSTNOS and AISUSER filled with our customer numbers.