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Former Member
Oct 31, 2011 at 05:28 PM

Lock box

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Hi Expert,

I am getting one issue in lock box, If Suppose customer has invoice of $ 1000, he is eligible for discount of $ 50 so he should pay net amount $ 950. But customer is paying full amount without knowing that he is eligible for discount i.e $ 1000. so system is crediting $ 50 to the customer(returning the $ 50 to customer).

In this case i want system should accept amount $1000 and system should not credit $ 50 to customer(system should not pay back to customer $ 50).

please be advised what should i do in this case if i want to accept the full amount from the customer without doing the credit to him.

Regards,

Sam.