Lock box

[Former Member]

Hi Expert,

I am getting one issue in lock box, If Suppose customer has invoice of $ 1000, he is eligible for discount of $ 50 so he should pay net amount $ 950. But customer is paying full amount without knowing that he is eligible for discount i.e $ 1000. so system is crediting $ 50 to the customer(returning the $ 50 to customer).

In this case i want system should accept amount $1000 and system should not credit $ 50 to customer(system should not pay back to customer $ 50).

please be advised what should i do in this case if i want to accept the full amount from the customer without doing the credit to him.

Regards,

Sam.

[Former Member]

resolved

[former_member380737]

Please check if you have assigned any payment terms to Customer master data which has the discount settings in it. If you change the terms or leave it blank it should accept $1000. I am not sure this solution is valid to your scanario. Just thought of this. Good luck