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Former Member
Oct 27, 2011 at 02:10 PM

Not directed to Interaction Record automatically after confirmation of BP


Hello Experts,

i'm currently working on a requirement to direct a user to the Interaction record creation view automatically after confirmation of an account and installed base. Consequently i have maintained following customizing setting within our account identification profile:

Account Navigation:

Object type = BT126_INR, UI Action = D

I have tested the following scenario's:

1. In case when i confirm an account AND installed then automatically the Interaction Record create view is being displayed --> OK.

2. In case when i confirm an account which is not linked to an Installedbase then nothing happens. --> NOT OK

3. In case when i confirm an installed base and the related account afterwards then nothing happens --> NOT OK

Can you explain why in situation 2 & 3 i'm not directed to the Interaction Record create view?

Regards, Sander