Skip to Content
avatar image
Former Member

Contract Gen Not working

Hi

We are facing problem with Contract Generation service .

While checking the log file , we found the below-

Method findUnique

2011-10-27 16:19:41.187 ERROR local4 CompanyLogoProcessor getAttachment SAPEngine_Application_Thread[impl:3]_14 java.lang.Exception: Company does not exists java.lang.Exception: Company does not exists| at com.frictionless.doccommon.masterdata.util.CompanyLogoProcessor.getAttachment(CompanyLogoProcessor.java:107)| at com.frictionless.comp.attachments.AttachmentContentProcessor.getContent(AttachmentContentProcessor.java:193)| at com.frictionless.display.servlet.CustomContentServlet.runDynamicContentProcessors(CustomContentServlet.java:115)

can anyone help me with any idea for fixing ?

Regards

Sudipta

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • avatar image
    Former Member
    Oct 27, 2011 at 04:26 PM

    Hi,

    Have you checked if the Word service is up and running?

    We once had an issue wherein the PROD Admin password which was encrypted into the Contract gen got changed and the contract gen ceased to work after that. Though I am not sure that the issue that you are facing is related or not.

    Also, you can raise an OSS message with SAP to seek further help.

    Thanks,

    Vikram Shukla

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 01, 2011 at 07:34 AM

    Hi ,

    Not sure the exceptoin message in the logs posted here is very relevant to the scenario explained. Please check to see any other errors/exceptoins in the logs and post it here..

    btw, were you able to access the wordservice url (http://.../wordservice.asmx) from the web-browser? Are both CLM & wordservice in the same domain or are there any firewalls in between? Do you have more than one installation of wordservice? if yes, try to point to the other and try isolating the problem...

    Thanks,

    Baski

    Add comment
    10|10000 characters needed characters exceeded