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Former Member
Oct 27, 2011 at 07:28 AM

Customer service



I am creating a service and maintainence contract(wv) in va41 and trying to assign technical objects in extras tab. but it is giving as V1192(Serial number profile is missing for material 1000000000172 in plant 0001). But i have assigned serial no profile in materialmaster.

My scenario is when the customer has a problem with his machine we wil take it as service notification(s3) and creating repair order wrt to service notification and should get that goods to our location by returns delivery and PGR. And i should send the machine to my vendor for repair. and after getting it repair we should get that goods and deliver it to customer. Could any one send the process to do this cycle.

Material is under warranty.

I had given item category group as BANS so that it wil create PR and we can send the material to vendor for repair.

With Regards,

C Chaitanya