SolMan Service Desk: Smartform to include "support team"

[former_member234427]

Dear SmartForm experts,

In SAP Solution Manager, Service Desk, we want to use (as per SAP recommendation) email notification via SmartForms.

In the to be created SmartForm we want to include the current "support team". This should appear in the smartform text.

As per the default/template forms CRM_SLFN_ORDER_SERVICE_01, CRM_SLFN_ORDER_SERVICE_02 or CRM_SLFN_ORDER_SERVICE_03 there are many information available, however the "support team" is not amongst any of

these.

In the smartform CRM_SLFN_ORDER_SERVICE_03 I see some coding

* determine partner details ....
Perform get_partner_details
using     partner_h orderadm_h-guid
changing  PARTNER_CUSTOMER_WRK
PARTNER_SHIPTO_WRK
GS_BAPIADDR
GS_BAPIADDR_MITABT.

but this is all about customer (Reporter) and ship-to-party. So I guess there are only minor steps required to get also the support team in a similar way.

Can you give me any hints how to do this?

Best regards,

Peter Müller

P.S.: some info on email notification in SolMan service desk:

u2022 PDF at https://websmp202.sap-ag.de/~sapidb/011000358700001903822008E

u2022 SAP Note 691303 http://service.sap.com/sap/support/notes/691303

u2022 Blog

[Former Member]

Hi Peter,

were you able to solve the issue? I am facing the same problem.

Regards

Tobias

[former_member234427]

Hello Tobias,

No, it was impossible to solve this (with reasonable effort) using SmartForm emails.

However we then switched to the new HTML mail functionality in CRM.

Best regards,

Peter

[Former Member]

Hello Peter,

okay thanks anyway!

Regards

Tobias