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Former Member
Oct 24, 2011 at 08:26 PM

How to skip the Analysis level in the workflow for manual investigation?

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Hi Experts,

My requirement is to bypass the Analysis level for manual investigation in the workflow template number WS15100038. I tried to set the 'skip first decision step?' step as true to bypass the analyst level by setting the container element "IMMEDIATE_LEVEL1" as 'X' then I created a claim but it still went to the analysis level . Not sure what i'm missing. Help, pls!