*Slow Response on CI SM59 "Connection Test" to Dialog Instance

[Former Member]

Our ECP/ECQ, Central Instance runs on UNIX and we have a dialog instance

running on Windows 2003 server. This dialog instance is used ONLY for

running "Archive" jobs to take the load off CI.

The performance of these archiving jobs on the dialog instance has been

extremely slow. When we run the job in CI, on average each document

takes about 1.74s and running on SAP-CONT02 it takes about 7.05s per

document.

When I perform a RFC connection test the logon response time is around

6112 msec.

SAP-CONT02 server has two dialog instances, ECP connected to production

and ECQ is connected to the QA System.

When I perform a similar SM59 RFC test from ECQ CI to ECQ dialog instance the response is 30 msec.

We are not able to utilize the dialog instance to run our archive jobs and it is impacting on the

project delivery. Can you please help to diagnose the issue?

[former_member188883]

Hi Hari,

Is the windows server in the same network and subnet like your unix servers.

Please share relevant details.

Regards,

Deepak Kori

[Former Member]

Hi Deepak

Thanks for responding. I believe CI and Dialog are in the separate same network but different subnet mask.

Windows Server: 192.168.205.119

ECQ UNIX Server: 192.168.100.18

ECP UNIX Server: 192.0.11.54

Looks like it might be related to network delay. How do I confirm this? Is there any tests I can perform to prove this? I tried "Note 500235 - Network Diagnosis with NIPING" but it is not much of a help.

Regards

Hari

[former_member188883]

Hi Hari,

1) You can use ping command to check the response time between windows server and Unix server.

run the ping command from Windows server towards Unix server. Ideal response time should be 1ms without any glitch.

In case there is a glitch , it implies network issue.

2) Best approach would be to have windows server into the same network zone as Unix servers.

Regards,

Deepak Kori