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Oct 20, 2011 at 12:17 PM

Two similer workitems comes in agent's inbox


Hello Friends,

I had created a custom workflow for the release of Purchase Requisition(PR). Here I need 2 levels of approval for items whoose value is above a particular amount. So based on the release group & release strategy, the workflow will deliver workitems into the inbox of the agents for approval.

My problem is, the workitems will appear in agent's inbox twice. Even if we complete a workitem execution, the other will remain in the inbox as not started. I tried by assigning single users to task as well as to activity. But the problem remains.

How can I rectify this problem ? Please help me.