Two similer workitems comes in agent's inbox

[former_member196651]

Hello Friends,

I had created a custom workflow for the release of Purchase Requisition(PR). Here I need 2 levels of approval for items whoose value is above a particular amount. So based on the release group & release strategy, the workflow will deliver workitems into the inbox of the agents for approval.

My problem is, the workitems will appear in agent's inbox twice. Even if we complete a workitem execution, the other will remain in the inbox as not started. I tried by assigning single users to task as well as to activity. But the problem remains.

How can I rectify this problem ? Please help me.

Regards,

Abijth

[Former Member]

Hi Abijith,

Please tell me how many approval steps are there in your custom workflow.

I believe you are using the 'RELEASESTEPCREATED' event.

Please note that this event is raised at each approval level.

If you are having more than one approval step in your workflow cut it down to one, then I guess this should solve the issue.

Do let us know if this solved the issue.

Cheers,

Sankar

[former_member196651]

Hello Sanker,

Sorry for being late on my reply. I was out of station due to some reason.

Your assumptions were correct. I was using 'RELEASESTEPCREATED' event. I have to use 2 levels of approvals, because based on the net price of the PR item, the Release Group & Release Strategy will give 2 Release Codes. The client's requirement is to have separate level of approvals for each release codes.

In scope of this situation, how can I solve this problem?

Regards,

Abijith

[former_member185167]

Hello,

Does this happen for all users and all PRs?

You should look in the workflow log (SWI1; probably easiest to go via SWI5) to see if both workitems are coming from the same workflow or from different workflow instances - I suspect the latter.

regards

Rick Bakker

hanabi technology