Java Iview Runtime error at the time of logon

[former_member305573]

Hi All

i am getting the below error page instead of Portal log on Page.

At the same time when i am connecting to the NWA it is opening successfully,

There I am getting the login Page also.

But when i am trying http://<Server>:50000/irj/portal.

i am getting below error.

Java iView Runtime

Copyright 2002 SAP AG. All rights reserved.

An exception occured while processing your request.

If this situation persists, please contact your system administrator.

I have not touch the portal logon Page.

Neither i have modified any standard Portal page.

Kindly help me with you valuable suggestion and document.

It is effecting the business process of client.

Prashant krishen

[former_member305573]

Hi all

The issue has been resolved.

Thanks for your immediate support.

I would like to thanks to robin.

Due to your technical approach we got the RCA( Root cause analysis). So thanks for your support.

The main issue was permission only.In the security zone Everyone user permission was missing. due to that i was facing the problem.

system admin/Permission/security-zone/sap.com/Netwaeverportal/no safety.

just inherit the property of parent folder.after that it started working.

Prashant Krishen

[Former Member]

Hi Prashant,

Along with the exception there should be exception id too in the exceptin which ur seeing one the portal.

Using this exception id u have to search for the exception Id in the logs form NWA to find out the exact reason why ur getting this error message.

Does this exception/error start after basis has done some installation or might be some one from ur team has customized and deployed the login module.

If the error persists then, one quick alternative is to take the portal logon par file from the system where its working,like from Sandbox, QA or prod and redeploying it.

For temp logon to portal,here is the alternative way:

Use this url and enter authentication:

http:<host>/<port>/logon/logonServlet

After submit, then in the same window enter the url: http:<host>/<port>/irj/poral

It will directly take u into portal without requesting for authentication.

Regards

Yugandhar Reddy

[Qualiture]

So, what error do you get in the log?

[former_member305573]

Hi Robin,

Thanks for immediate response.

Please help me to find out the log.

i am using this path :

http://<Server>/irj/servlet/prt/portal/prtroot/com.sap.portal.runtime.admin.logviewer.defau

But here in the default trace there are so many default trace file like

defaultTrace.0.trc ;

defaultTrace.1.trc ;

defaultTrace.2.trc ;

defaultTrace.3.trc

defaultTrace.4.trc ;

defaultTrace.5.trc ;

in all the file date has not been maintained. That is why i am not able to send you the exact log .

kindly help me to find the log .

thanx in Advance.

[Qualiture]

Ok,

Since you are able to login to NWA, open the log viewer from here. See http://help.sap.com/saphelp_nw04s/helpdata/de/07/8d5742f00ae054e10000000a155106/frameset.htm for more details

Check for any exception in the defaulttrace, the logviewer in NWA will show the timestamp in human readable format

(BTW, The latest defaultTrace.n.trc file is the one with the smallest filesize (and for that matter, the newest modified date). Scroll to the bottom of the file to locate the exception)

[former_member305573]

Hi Robin,

Thanks for immediate response.

Here is error in the log file of default trace in OS level

com.sapportals.portal.pcd.gl.PermissionControlException: Access denied (Object(s): com.sap.portal.system/security/sap.com/NetWeaver.Portal/no_safety/com.sap.portal.navigation.portallauncher/components/default)

thanx in Advance.

Prashant Krishen

[Qualiture]

Hi,

It looks like a permission problem

However, do you get this error prior to logging in to the portal? I would suspect this happens after logging in...

[former_member305573]

Hi,

We are getting error Prior to logging in.

while opening the portal page ( http://xxxxxxxxxx:50000/irj/portal) it throws error.

Regards

Parshant

[Qualiture]

I would suspect this error happens after logging in...

Do you have SSO implemented on your portal? If so, then it seems plausible that your desktop user tries to sign-on seamless to the portal, and upon authentication, fails.

If not, then I'm afraid I'm running out of options too... At least I would check the security zones