Record stuck in MDM Workflow

[Former Member]

Hi,

We have a workflow associated with import map,containing an Assignment.

We also have a "Required Fields" validation,with error message, at the Data Manager [not included in Workflow].

Now if the incoming record is missing some manadatory fields , the record is getting stuck in workflow.Then,inspite of filling all the mandatory fields manually,the record is still stuck in the workflow.

Please assist me in getting the record out of workflow.

Also I want to know why the "Required Fields" Validation is affecting this whole process inspite of not being called in Workflow.

Regards,

Vkanc9

[Former Member]

Hi VKANC9,

Use validation stencil in WF to call the validations.

Import overrides the validation which execute automatically.

Make these as None and include them in the Validation step of WF.

This should solve the issue.

Thanks,

Ravi

[Former Member]

Hi Ravi,

Thanks for your quick reply.

Our Validation is not automatic.We don't want the validation to effect during import.

As I have mentioned,we want to know why the records are getting stuck in workflow and how to remove them from workflow after manually correcting them.

Regards,

Vkanc9

[Former Member]

Hi Vkanc9,

Check in your field properties those fields which have required property as YES.

These should be non NULL.

Please revert.

Thanks,

Ravi

[Former Member]

Hi Ravi,

Of course we've made them required "Yes" in console ,but unless we execute a validation for required fields, this should not effect the record creation.

If it is so :

1.Why is the validation effecting automatically during import ?

2.Why are we unable to remove records stuck in workflow even after manually filling all mandatory fields ?

Regards,

Ravi

[Former Member]

Hi Vikanc9,

Yes it should not affect the import,which is the case here.

I guess it is the update which is getting the records to be stuck in that step.

I assume by stuck you mean ,you are getting an error which says something like Mandatory filled not filled.

Let us first find out which is the validation affecting your records,to do this make the validation exceution "None" turn by turn.

Once you zero down we can find the exact cause.

Please revert with findings.

Thanks,

Ravi

[Former Member]

Hi Ravi,

We have already tried to disable the validation for required fields, and we do not get any errors on the new record imports. But after having disabled the validations also, the record which is already stuck in the workflow (which has the workflow icon on the left of the record in the display pane and is not shown in the workflow tab, to mark it as done either) is still bearing the same icon and is not avaliable for syndication.

Thanks in advance,

VKANC9

[Former Member]

Hi VICANC9,

Check from Admin login that with which user is the WF lying.

Log in using that user,try to perform some action like sending ahead or back.

Revert with results.

Thanks,

Ravi