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author's profile photo Former Member
Former Member

BO XI 4.0: Error to create a WebIntelligence

Hi Experts!!

We are an upgrade of BO XI 3.1 to BO XI 4.0 and it works ok the WebI creation, however, when we make a new installation and we tried to create a WebI we get the following error:

Error: "An internal error occurred while calling the 'InitInstance' API. (Error: WIS 30270)"

We have looked at the following notes:

u2022 1220280 - Error: "An internal error occurred while calling the 'InitInstance' API. (Error: WIS 30270)" when attempting to create a Web Intelligence report in InfoView

u2022 1399545 - Error: "An internal error occurred while calling the u2018initInstanceu2019 API. (Error WIS 30270) (Error: INF)"

but we think we need any permission on any service, application or workgroup.

Has anyone managed to create some WebIntelligence with a new installation?

Thanks In advance!!!!!!!!!!

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2 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Oct 19, 2011 at 10:57 PM

    Hi,

    What SP and FP level are you on?

    And also, are you getting the error message when you first try to create a new Web Intelligence report, i.e. before you get to where you can drag your report objects, or do you get it when you try to refresh the report?

    Have a look at the following support notes:

    1622057

    1609724

    1618070

    1611307

    Cheers,

    Josh

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  • author's profile photo Former Member
    Former Member
    Posted on Jan 11, 2013 at 08:29 AM

    And now we have a recurrence of this bug in BOXI 4 SP5.

    WIS 30270 - Init Instance API.

    I have seen this error before in BOXI Release 2. I tried applying the same sort of logic to a solution in BOXI 4 by upgrading the Java Runtime to the latest version but this made no difference.

    Not impressed again by the stability of Service Packs with BOXI 4.

    Can anyone respond on a solution to this one as this thread was never answered?

    Cheers,

    Gary

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