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Former Member
Oct 19, 2011 at 08:29 AM

Screen Painter Error

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Good Day Experts!

I had installed Screen Painter on my workstation.

The problem is, whenever Im activating the addon, a box displays on the upper side with a single option: "Continue Working Without This Addon".

When go to Addon Manager, the status is Failed so I tried running it again. The addon responded with

"Addon Screen Painter is disconnected: Please contact www.SAP.com

Restart Addon,

Log off Current Company,

COntinue Working...

What I did were:

1. Uninstall in Add/Remove Programs, remove the Addon using Addon Administration. I also deleted %temp% first and reinstall.

2. Deleted AddOnsLocalRegistration.sbo and AddOnsInstall.sbo. Deleted also under Addon\BK and reinstall. I also deleted %temp% first.

3. Check if I had Addon License (I have) and SDK (I have). Im using a professional license.

4. Check if Addon is updated.. I reinstall the update just to be sure.

5. All company databases seem to share the same problem.

Can we do something that are not listed in the above solutions?